U.S. Money Reserve hopes to increase its clients by updating their online services located at USMoneyReserve.com. Based on an article at Prnewswire.com, the company has made their website easier for customers to use by removing clutter, updating item pictures and adding interactive tools so users can find all the information they need. These changes follow the company’s commitment to an excellent customer experience.
U.S. Money Reserve was founded in 2001 and is based out of Austin, Texas. It quickly became one of largest private distributors of coins, silver, gold and platinum in the United States. In more recent years it has added foreign silver, gold, and platinum to their inventory as long as the items are government-issued. The company has had thousands of clients with close to a million transactions since it began. Most of U.S. Money Reserve’s users want to diversify their assets. Their most popular forms of assets are United States silver coins and gold. Compared to other companies in the industry, U.S. Reserve has one of the fastest shipping methods. Each package is insured and if a client is not satisfied it can be returned for the value it was purchased for up to thirty days.
With locations all over the nation the importance of customer service is a priority. U.S. Money Reserve employs a trained team of personnel that know each product available for customers, market knowledge of the products and the profit potential for US coins, silver, gold and platinum. This high-end quality of service is what made U.S. Money Reserve such a well known name. As people began to make more purchases online U.S. Money Reserve realized that they had to update their online customer service as well.Client-Connect Advantage was one of the first new features. It allows clients to contact customer service representatives for one-on-one consultations for those who need a little extra help.
Ryan Buchanan, the Vice President of the company, was very hands-on during the website’s face-lift. He wanted to make sure that customers didn’t get frustrated and choose a competitor instead. The addition of responsive listing tools allows clients to search for products almost as if they were at a storefront. Providing information about the various products was also a necessary feature that was added to the website. Not only are their in-depth information about the history of the items for sale, there is also graphs showing how the value of specific items or precious metals have changes over time. Customers can even request a free gold information kit.